Privacy Policy

Adsona Cleaning Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, request a quote, or use our website.
Company Registration Number: 15622660

1. Information We Collect
   We may collect the following information when you contact us or use our services:
   Your name, phone number, email address, and property address
   Details about the cleaning service you’re enquiring about
   Messages you send us via our website enquiry form, phone, WhatsApp, email, or our Google Business Profile
   Information submitted through Google Ads or Meta (Facebook/Instagram) lead forms when you respond to our adverts
2. How We Use Your Information
   Your information is used solely for the following purposes:
   Providing you with an accurate, personalised cleaning quote
   Arranging and scheduling your free site visit or cleaning appointment
   Communicating with you about your booking, including confirmations and any changes
   With your consent, contacting you about future offers, promotions, or services from Adsona Cleaning Services
   With your consent, requesting feedback about your cleaning experience, which may be shared (in an anonymised or attributed form, with your permission) on platforms such as Google and Meta to help other customers make informed decisions
   We do not use your information for any purpose beyond what is described in this policy.
3. How We Contact You
   By submitting an enquiry, requesting a quote, or booking a service, you agree that Adsona Cleaning Services (or a trusted team member or outsourced assistant acting on our behalf to manage bookings and enquiries) may contact you by phone, WhatsApp, text message, or email to:
   Discuss your cleaning requirements and provide a quote
   Confirm, schedule, or manage your booking
   Follow up regarding your experience with our service
   You can withdraw your consent to marketing communications at any time by contacting us directly (details below) or by using the unsubscribe/opt-out option provided in any marketing message. Withdrawing consent will not affect communications necessary to deliver a service you’ve already booked.
4. Sharing Your Information
   We do not sell, rent, or share your personal information with third-party companies or networks for their own marketing purposes.
   Your information stays with Adsona Cleaning Services and is used only for the purposes described in this policy. We may use trusted third-party service providers to help us operate our business, including:
   Website hosting and enquiry form providers
   Google (for advertising, analytics, and Google Business Profile messaging)
   Meta/Facebook (for advertising and page messaging)
   Customer management (CRM) software used to organise bookings and enquiries
   These providers process information on our behalf under their own security and privacy standards, and do not use your information for their own independent marketing purposes.
5. Cookies and Advertising
   Our website may use cookies and similar technologies, including Google Ads conversion tracking, Google Analytics, and the Meta (Facebook) Pixel, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as your IP address and browsing activity on our site.
   You can control or disable cookies through your browser settings or via the cookie preference banner on our website. Essential cookies required for the website to function will always be used; non-essential cookies (such as those used for advertising) will only be used with your consent.
6. How Long We Keep Your Information
   We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records may be retained for tax purposes). If you ask us to stop contacting you, we will retain only the minimum information needed to honour that request.
7. Data Security
   We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Access to customer information is limited to Adsona team members and trusted outsourced staff who need it to carry out their role, and all are expected to handle your information confidentially.
8. Your Rights
   Under UK data protection law, you have the right to:
   Access the personal information we hold about you
   Ask us to correct inaccurate information
   Ask us to delete your information, where applicable
   Object to or restrict how we use your information
   Withdraw your consent to marketing at any time
   Request a copy of your information in a portable format
   To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
9. Children’s Privacy
   Our services are directed at adults, and we do not knowingly collect personal information from children.
10. Changes to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
    If you have any questions about this Privacy Policy or how your information is handled, please contact us:
    Adsona Cleaning Services Ltd Phone: 07404 564619 Email: adsonacleaningservices@gmail.com Facebook: facebook.com/adsonahomeservices
    Last updated: 15th September 2026