Adsona Cleaning Services Ltd — Terms and Conditions for Domestic and Commercial Cleaning Services
By booking our services, you agree to the terms set out below.
1. Services Offered
We offer professional domestic and commercial cleaning services, including but not limited to detailed vacuuming, dusting, mopping, and bathroom cleaning.
The services provided will align with the scope agreed during your initial site visit or consultation. Any requests for additional services or changes to the agreed scope may require additional time and may incur extra charges. These will always be communicated and agreed with you before any additional work is carried out.
Your assigned cleaner or cleaning team will be introduced to you at your first cleaning visit. A supervisor will accompany the cleaner(s) during this first session to review any specific requests, preferred cleaning products, and any relevant instructions.
2. Scheduling
Cleaning appointments are scheduled based on mutual availability between you and our team. Changes to a scheduled appointment must be communicated at least 48 hours in advance. We will always try to accommodate rescheduling requests, though availability may be limited.
If your regular cleaner is unavailable due to holiday, illness, or a personal appointment, a replacement cleaner will be provided within the same week. This may occur in a different time slot, subject to availability.
Fortnightly Cleaning:
- If you switch from a weekly to a fortnightly schedule, one additional hour will be added to your regular cleaning time.
- If a fortnightly appointment is missed for any reason (including forgetting, holidays, or illness), one additional hour will be added to your next scheduled session.
3. Payment
Invoices should be settled within a maximum of three (3) days of receipt. Failure to pay within this time may result in suspension of services and/or additional fees.
Payments can be made by bank transfer or cash. Invoices are provided upon request.
4. Cancellations
If you wish to change your regular cleaning slot, please submit your request at least one (1) week in advance — this applies to both rescheduling and cancellations.
Cancellations made less than one week before the scheduled appointment may incur a cancellation fee of 50% of the total payment. If our cleaning team arrives for a scheduled appointment and the booking has not been cancelled or rescheduled in time, a 50% fee of the total regular hours will be charged.
5. Cleaning Products
Clients are responsible for providing the necessary cleaning products for their appointment, unless otherwise agreed.
6. Access and Security
Clients must provide access to the premises at the scheduled appointment time and are responsible for the security of their property during the appointment.
Our team handles your property with care. However, we are not liable for loss, damage, or breakage to items that are already partially broken or are very antique or fragile, nor for damage resulting from circumstances beyond our control.
7. Liability
We carry liability insurance to cover damages caused by our negligence. Any claims or complaints regarding a cleaning service should be raised while our team is still on-site, or as soon as possible after they finish, so that we can address the issue promptly and effectively.
8. Satisfaction
We strive for customer satisfaction and will address any concerns promptly and professionally. If you’re not satisfied with a service, please contact us as soon as possible and we will work with you to resolve the issue.
9. Cleaner Assignment and Continuity
While we aim to maintain consistency by assigning the same cleaning professional to your service, changes to your assigned cleaner may occur from time to time, due to factors such as staff availability or operational needs. Any replacement will be made with care to ensure the quality and reliability of your service remains consistent.
10. Termination of Services
Either party may terminate services with at least 15 days’ notice. Any outstanding payments must be settled before services end.
11. Confidentiality
We respect the privacy of our clients and will not disclose any confidential information without your consent. For more detail on how we handle your personal information, please see our Privacy Policy.
12. Agreement
By booking our services, you agree to these Terms and Conditions.
Questions or concerns? Contact us on 07404 564619 or adsonacleaningservices@gmail.com.
Last updated: 15th September 2026